If you’re bored in your current job and would relish the chance to combine work with your passion for music then Normans may have the perfect opportunity!

Bucking the trend

In today’s difficult marketplace Normans are ‘bucking the trend’ with fantastic growth over the past twelve months. To ensure the business continues to move forward we are looking for the right candidate to fill a key position within our Sales Team.

Information

Information regarding the role is detailed below and we are looking to recruit swiftly so that the successful applicant is fully trained and ready for September, our busiest season of the year!

To ensure the business continues to move forward we are looking for the right candidate to fill a key position within our Sales TeamNormans

You?

If you feel you fulfil our requirements and would like further information or to arrange an interview we would be delighted to hear from you. Please call Freephone 08000 281415 or email your CV to recruitment@normans.co.uk

Details

Position: “Inbound” Sales Team Manager / Senior Administrator.

The Role:

A position for a senior sales administrator, based at our offices in Burton upon Trent, to co-ordinate and manage our office based sales team, dealing with inbound enquiries by telephone, fax/letter/e-mail, a low level of “walk-in” retail customers and the efficient processing of sales orders.

The company:

Normans are a specialist company supplying a wide range of Musical Instruments to schools, bands, professional musicians, individual players and students across the country and overseas.

We have a number of large contracts with Local Authorities, The Ministry of Defence and overseas military and education customers. Inbound enquiries/orders can range from 25p to £250K!

We ship around 80,000 products per year to customers.

Specific Role:

· Ensure all enquiries are being dealt with correctly and by the appropriate team member.

· Make sure all internal procedures are being carried out, and help develop further procedures to ensure the efficient and smooth running of the team.

· Report regularly to the Head of Sales with situation updates.

· Monitor and manage all order processing to make sure all orders have been efficiently and accurately processed.

· Review all orders and enquiries to ensure account managers are aware of sales volumes and activities on particularly important accounts or products.

· Personally manage in-bound calls for a selection of high-priority large accounts.

· Report and liaise with the warehouse/accounts/support departments and operations manager– to ensure optimum communications between departments.

· Work with the Managing Director and sales and operations managers to develop our operations further as we continue to increase sales and require more staff, automation and organisation.

Requirements:

Our ideal candidate would:

· Be a very organised and motivated individual with strong communications skills

· Have good computer skills — as almost everything we do is computer based – either our accounts/stock programme (Opera) or word/excel and e-mail /web.

· Be a very good telephone communicator for dealing with customers.

· Be confident in organising and motivating a small team.

· Have a keen interest, history or involvement in participating in music making.